nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Why does music streaming on OnStar Basics plan not work?

oparker

My trial of OnStar One finished, which should leave me with the features that came with my 2027 Chevy Bolt. However none of my music or podcasts work anymore.

Music and Podcasts are listed as included features supposed to come with my 8-year OnStar Basics subscription, according to the page that lists all my active features with an expiration in 2034. When I try to listen to my music on the Apple Music app, it seems to be wanting an internet connection. I understand that the WiFi hotspot is behind a paywall, but clearly, the info from OnStar’s own records is saying I should still have access to music and podcasts.

What should I do?

Thanks!

Find more posts tagged with

Accepted answers

Advisor_Liam

We appreciate you bringing these service concerns to our attention, Sandy. We know how important the use of certain features are to your entire experience on the road behind the wheel of your Bolt EV. Our team would be glad to connect and look into this further. Please send us a private message to OnStar_Support with your full name and OnStar Account number or VIN. Just select the envelope icon at the top right of your screen to get started. We'll watch for your outreach. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement:

https://www.gm.com/privacy-statement

amitchell

Just wanted to bump this issue - it just happened to me as well. I resolved it by doing a hard restart of the infotainment system - while parked, hold down the "Call Declined" button on the right of the steering wheel for a good 15 seconds. Wait for the screens to come back, and (at least for me) maps and music started streaming again.

All comments

Advisor_Liam

https://www.gm.com/privacy-statement

oparker

Thanks for reaching out....can you tell me how to send a private message to OnStar_Support?

Advisor_Emma

We're always here to help! To connect with us, simply click the the envelope icon at the top right of your screen. From there, you can type OnStar_Support in the message box to send us your details securely. Our team will keep an eye out, and we look forward to hearing from you soon.

oparker

Update.....thanks to support team, I'm back in business.....it took a refresh, and several reboots, but all is good. FWIW - we had a heck of a time signing into Apple Music, and I had decided to get Apple support to help with getting car to connect to my Apple account, but when I got home, I gave it another try and was successful. Definitely some glitches in the process....might be worth developers investigating...

Advisor_James

Thank you for the update, Sandy! We appreciate your feedback regarding your experience with your in-vehicle apps and have documented it for further review. If you have any questions or concerns about OnStar, or anything else in your Bolt EV, our Community of Members and Social Care Advisor team is here for you.

amitchell